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InterNIC Issues
This section will help you understand and troubleshoot some of the InterNIC issues you
may be faced with as a Dealer. Listed below are reasons why a domain name has not been
registered properly or in a timely manner. Of course these are not all the possibilities,
but listed below are the most frequent situations that our BIGSEA registration team are
faced with on a daily basis.
If you have any questions regarding a NEW domain registration or a TRANSFER domain,
please also refer to domreg@bigsea.com .
Domain Transfers
All transfer domains need to go through the InterNIC. When the NIC doesn't receive an
acknowledgement from the admin or technical contact, there is a delay in the completion of
the transfer. (The current contacts can be found on the Whois at: http://www.networksolutions.com/ )
All transfer domains should have the exact Organization name and address on orders.
Dealers that do not list the correct Organization names such as Company name, and exact
address on the order form which matches the NIC whois information records, will not be
able to transfer the DNS information. The InterNIC looks at this request as a delete/new
or a modify that needs a confirmation via fax on company letterhead.
In order to complete this request, the owners currently listed in the InterNIC database
will need to authorize this update to the ownership of the domain in question. This
request must confirm the updates to domain and should be on company letterhead.
This fax request must follow these steps:
- Must refer to the NIC tracking number. If you do not know it, contact domreg@bigsea.com
- Must refer to the domain name
- Must be on the organization's letterhead - What appears on the NIC Whois
- Must be signed and titled by the current president, vice president, owner or CEO
- Must go into detail and explain that you are requesting a correction in the ownership
listed in the database.
- Fax this request to BIGSEA so that we can forward it to our contact at the InterNIC.
Our fax number is 704-362-0191
Transfer domain requests could be delayed because the acknowledgment from the Admin and
Tech contact is not coming from the correct e-mail address. (e.g. the e-mail listed on the
InterNIC is an e-mail forward and he/she replies from the wrong e-mail address) The
customer/dealer should receive a NIC tracking number within the first 24-48 hours of
activation.
A delay can be caused by the Admin and Tech contact completing the acknowledgement
incorrectly. This occurs often when they are using AOL. When using AOL, the customer must
keep in mind that the message must be intact. When they hit reply, they will need to see
the COMPLETE version 1.0 and place the ACK or A in the appropriate location. This is line
0a.
The customer's physical address has changed and the NIC was not notified. When this
occurs, they need to provide a fax on company letterhead confirming the transfer and
update of the physical address. Please fax the letter to 561-989-8721.
The domain is "on hold" status. This occurs when the domain registration has
not been made. InterNIC has put up an online web site for accepting credit card payments
of domain registrations. It's at https://payments.networksolutions.com/
. It's an improvement over the phone-based system because international customers can use
it (through their web browsers), and the customer doesn't need to know the invoice number.
Don't forget that it needs to be https: instead of http: - if your
browser doesn't support SSL, it won't work.
New Domains
When registering a new domain, use all numbers when listing the Phone and fax numbers.
You cannot have alphabet letters in it. (ex. 888-FOR-SALE)
Be advised that the foreign characters of non-English alphabets will cause syntax
errors. (ex: Z, , or other foreign characters)
When using our online order form, do not indicate anything in the State Field unless
it's a U.S. state. (ex: You live in Germany and register a .com domain. On the order form,
please leave the State Field blank. Do not list the initials DE or Germany in this field.
You can list the city and country in the City field if desired.)
The ":" has been known to cause syntax errors when placed in the
order/transfer template.
InterNIC E-mail Address
InterNIC registration and modifications should be addressed to rapidco@internic.net for
the most expedient response. Please make sure that the first line of the act03
langtag containing the InterNIC template reads:
To: rapidco@internic.net
This address has been set up by the InterNIC for use by BIGSEA only. Only requests containing BIGSEA nameserver addresses will be
processed when sent to this address. This address was established to inhibit lame
delegations and is considered private.
Dealers that submit templates to the InterNIC on their own and also places an order and
request RS to register the domain as well, it could slow up the activation process because
if your request beats our RS request, the domain is technically not a NEW order anymore.
This is considered a 'Transfer'.
InterNIC Update Times:
Zone Files:
Servers world wide look to this information to find out where to point the domain name.
This includes contact names, owner and DNS info. The DNS provided in these files tell the
servers how to contact the IP address that is associated with the domain name. Zone Files
are currently updated every night.
Whois: http://www.networksolutions.com/
This is the database gives end-users the information needed
to either register or transfer a domain name. The database will
provide you with information pertaining to the registration status
and who might be listed as contacts on the domain in question. The
whois updates currently everyday at 5:30 a.m. EST (even on weekends).
It does take several hours before we can actually see the changes
from the web based version.
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